ISO 9001: 2015

The ‘QMS’ business world is continually changing and the quality management has been updated to better fit today’s need.
A “risk-based thinking” approach has been introduced, ‘QMS’ to determine the requirements of the business and its management systems. This new approach has enabled a considerable reduction in the prescriptive requirements of the old ISO 9001:2008 Standard,  QMS which have been replaced by performance-based requirements, providing greater flexibility for the management systems to suit the needs of the individual organization QMS.
There’s more focus on continually identifying opportunities for improvement for future needs and expectations in meeting customer requirements QMS.
There’s a greater focus on management demonstrating leadership and commitment.
A common framework for all Management System Standards has been introduced to provide greater consistency across all the ISO Management Standards QMS.

ISO 14001

ISO 14001 is the international standard for environmental management systems (EMS) and the most widely used EMS in the world, with over 360,000 “ISO 14001 certificates issued globally”. ISO 14001 is the principal management system standard which specifies the requirements for the formulation and maintenance of an EMS.
Specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance QMS.

The Outcome of an environmental management system includes QMS:
• Enrichment of environmental performance QMS
• Fulfilment of compliance obligations QMS.
• Achievement of environmental objective QMS.
ISO 14001:2015 is applicable to any organization, regardless of size, type and nature, and applies to the environmental aspects of its activities, products and services that the organization determines it can either control or influence considering a life cycle perspective. ISO 14001:2015 does not state specific environmental performance criteria.

ISO 50001 Energy Management System

The international iso 50001  “QMS” is standard established the requirements and guidance and for organization to successfully implement, develop, maintain and continues improvement energy management system. SO 50001 revisions QMS , the standard provides companies internationally recognized guidelines to improve energy balance, reduce CO2 emissions, and lower energy costs by using energy QMS more efficiently “QMS’.

Stages of 50001 certificate:

  • Performing an initial assessment and flushing out potential vulnerabilities in the management system.
  • GAP QMS analysis is to support you in successfully converting from ISO 50001:2011 to ISO 50001:2018.
  • Certification audit : Checking your documentation and practical application of your energy management system QMS.
  • Surveillance audits: Annual surveillance of the ongoing optimization of your processes and energy management system QMS
  • Re-certification before the end of three years.


ISO 45001 Health Safety

“ISO 45001” :2018 specifies requirement of an occupational health and safety management system, and gives guideline for it’s use, to enable organizations to provide safe and healthy workplace by preventing  work-related injury and ill health.

ISO 45001:2018 is applicable to any organization that wishes to establish QMS, implement and maintain an OH&S management system to improve occupational health and safety QMS, eliminate hazards and minimize OH&S risks (including system deficiencies), take advantage of OH&S opportunities, and address OH&S management system non conformities associated with its activities QMS.

ISO 45001:2018 helps an organization to achieve the intended outcomes of its OH&S management system. Consistent with the organization’s OH&S policy, the intended outcomes of an OH&S management system include QMS:

  1. a) Continual improvement of OH&S performance QMS;
  2. b) Fulfilment of legal requirements and other requirements QMS;
  3. c) Achievement of OH&S objectives QMS.

ISO 45001:2018 is applicable to any organization regardless of its size, type and activities. It is applicable to the organization’s control, taking into account factors such as the context in which the organization operates and the needs and expectations of its workers and other interested parties.

ISO 45001:2018 does not state specific criteria for OH&S performance, nor is it prescriptive about the design of an OH&S management system.

ISO 45001:2018 enables an organization, through its OH&S management system, to integrate other aspects of health and safety, such as worker wellness/wellbeing.

ISO 45001:2018 does not address issues such as product safety, property damage or environmental impacts, beyond the risks to workers and other relevant interested parties.

ISO 45001:2018 can be used in whole or in part to systematically improve occupational health and safety management. However, claims of conformity to this document are not acceptable unless all its requirements are incorporated into an organization’s OH&S management system and fulfilled without exclusion.

ISO 31000

“ISO 31000, Risk management” – Guidelines, provides principles, a framework and a process for managing risk. It can be used by any organization regardless of its size, activity or sector “QMS’.

“Using ISO 31000 ‘QMS’ can help organizations increase the likelihood of achieving objectives, improve the identification of opportunities and threats and effectively allocate and use resources for risk treatment.”

The standard provides a uniform vocabulary and concepts for discussing risk management. It provides guidelines and principles that can help to undertake a critical review of your organization’s risk management process.

The standard does not provide detailed instructions or requirements on how to manage specific risks, nor any advice related to a specific application domain; it remains at a generic level.

Relative to older standards on risk management, the 31000 standard innovates in several areas:

  • it provides a new definition of risk as the effect of uncertainty on the possibility of achieving the organization’s objectives, highlighting the importance of defining objectives before attempting to control risks, and emphasizing the role of uncertainty
  • it introduces the (sometimes controversial) notion of risk appetite, or the level of risk which the organization accepts to take on in return for expected value
  • it defines a risk management frame work with different organizational procedures, roles and responsibilities in the management of risks
  • it outlines a management philosophy where risk management is seen as an integral part of strategic decision-making and the management of change


ISO 27001 Information Security

Complex IT systems are now capable of processing a wealth of information. At the same time, it is becoming more difficult to protect them. With an ISO 27001 certification we provide you with an independent review of the degree of conformity of your information security management system (ISMS) to the requirements of ISO 27001.

“With ISO 27001 we use the globally recognized standard for assessing the security of information and IT environments. It describes the requirements of implementation as well as the documentation of ISMS. Security risks can be minimized and IT security procedures can be established that contribute to the long-term optimization of the quality of your systems”.

Like other ISO management system standards QMS, certification to ISO/IEC 27001 is possible but not obligatory. Some organizations choose to implement the standard in order to benefit from the best practice it contains while others decide they also want to get certified to reassure customers and clients that its recommendations have been followed. ISO does not perform certification QMS.


ISO 10002:2018 QMS

“You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors” QMS.

An unhappy customer will tell friends and colleagues about their experiences QMS, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers Quality management system.

‘Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. QMS Complaint management is not about reducing the number of Quality Management System complaints, but taking the information they generate and turning it into an opportunity for improvement’.

Smart complaint management QMS will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. ‘Auditing by SGS against ISO 10002 Quality Management QMS: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves customer complaints effectively’ QMS.

Certification against ISO 10002 QMS will provide your organization with a high quality and reliable complaint management system QMS, including the following characteristics QMS:

  • Visibility
  • Accessibility
  • Responsiveness
  • Objectivity
  • Confidentiality
  • Customer-focused approach
  • Accountability
  • Continual improvement

We can either conduct a gap assessment of your management system against the requirements QMS of ISO 10002 or take you through the full certification process QMS.

Our ISO 10002 Foundation Training is designed to provide any organization with the fundamentals of the ISO 10002 requirementsQMS. Contact your local SGS representative for further details.

Partner with SGS to improve customer service standards and complaint management with the implementation of ISO 10002 QMS.



It provides guidance to those who recognize that respect for society and environment is a critical success factor. As well as being the “right thing” to do, application of ISO 26000 is increasingly viewed as a way of assessing an organization’s commitment to sustainability and its overall performance.

instead, it helps clarify what social responsibility is, helps businesses and organizations translate principles into effective actions and shares best practices relating to social responsibility, globally. It is aimed at all types of organizations regardless of their activity, size or location.

The standard was launched in 2010 following five years of negotiations between many different stakeholders across the world. Representatives from government, NGOs, industry, consumer groups and labor organizations around the world were involved in its development, which means it represents an international consensus.


‘ISO 26000 QMS was developed by a working group of about 500 experts. At the publication of this standard, the working group was disbanded’.

Document(s) to support the implementation of ISO 26000:

  • Communication Protocol – Describes appropriate wordings organizations can use to communicate about their use of ISO 26000
  • ISO 26000 basic training materials in the form of a PowerPoint and training protocol guidance
  • Documents that link ISO 26000 with the OECD Guidelines for Multinational Enterprises and the United Nations 2030 Agenda (Sustainable Development Goals)

ISO 28000:2007   Specification for security management systems for the supply chain

ISO 28000:2007 specifies the requirements for a security management system QMS, including those aspects critical to security assurance of the supply chain QMS. Security management is linked to many other aspects of business management. Aspects include all activities controlled or influenced by organizations that impact on supply chain security QMS . These other aspects should be considered directly, where and when they have an impact on security management, including transporting these goods along the supply chain of QMS Quality management System.

ISO 28000:2007 QMS is applicable to all sizes of organizations, from small to multinational, in manufacturing, service, storage or transportation at any stage of the production or supply chain that wishes to:

  1. a) Establish, implement, maintain and improve a security management system;
  2. b) Assure conformance with stated security management policy;
  3. c) Demonstrate such conformance to others;
  4. d) seek certification/registration of its security management system by an Accredited third party Certification Body; or
  5. e) make a self-determination and self-declaration of conformance with ISO 28000:2007.

There are legislative and regulatory codes that address some of the QMS requirements in ISO 28000:2007.

It is not the intention of ISO 28000:2007 to require duplicative demonstration of conformance QMS.

Organizations that choose third party certification can further demonstrate that they are contributing significantly to supply chain security QMS.


ISO 13485:2016 Medical devices — Quality management systems

“ISO 13485:2016 specifies requirements for a quality management system QMS where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer and applicable regulatory requirements QMS. Such organizations can be involved in one or more stages of the life-cycle, including design and development, production, storage and distribution, installation, or servicing of a medical device and design and development or provision of associated activities (e.g. technical support). QMS  ‘ISO 13485:2016 can also be used by suppliers or external parties that provide product, including quality management system-related services to such organizations’ QMS.

‘Requirements of QMS ISO 13485:2016 are applicable to organizations regardless of their size and regardless of their type except where explicitly stated. Wherever requirements are specified as applying to medical devices, the requirements apply equally to associated services as supplied by the organization’ QMS Quality Management System.



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